Alpine Shuttle

The company's origins date back to 2014 when the founder Fabrizio Pilotti made his first season in the Alps, working as a Transfer Driver for a local company. After 5 years experience on the road, he decided to start a Transfer company that stands out from the rest. His ambition was to create a company focused on deliver bespoke private transfers and  premium customer service with the mission to convert the airport transfer, the most annoying part of the ski holiday,  into something special, a bespoke experience designed around you.

​We want to deliver excellence, that is why our fleet is made only of Mercedes V-Class 4x4 or Mercedes Vito 4x4. Our security standards are the best, our vehicles are fitted with top brand Nokian Hakkapelitta Snow Tires and each set is replaced after Maximum 8000 Km. Our Driver are carefully selected amongst the best, they are all over 30, with several season of expertise driving in the snow, and all of them are RoSPA advanced driver qualified.

Today we are the top choice of many individuals, chalet companies, tour operators and luxury concierges, who are delighted to put their private clients in our hands. Our success is not only due to the quality of our work; it's down to attitude, our approach and the way we cuddle our passengers.

​Alpine Shuttle is also committed to sustainable luxury alpine transfers and we have one big aim: to be carbon neutral by 2025, switching our fleet to electric in order to respect the surrounding environment as well as human resources.

​Everything we do is for you. So that when you travel with us, you will get the best exclusive experience every time. This is our promise to you.

Terms & Conditions

Standard Cancellation and Refund Policy:

CARS:

If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable. 

If a booking is cancelled by the Customer within 72 from the start of the period of hire, 50% of all monies paid will be non-refundable. 

If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable. 

If the customer does not appear at the time and place designated as the pickup point, all moneys paid will be non-refundable.

MINIBUS AND COACHES: 

If a booking is cancelled by the Customer within 48-72 hours from the start of the period of hire, 25% of all monies paid will be non-refundable. 

If a booking is cancelled by the Customer within 24-48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable. 

If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable. 

If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non- refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer. 

If a booking is cancelled by the Customer for major events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable. 

If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable. 

The Carrier reserve the right to waive any or all of these cancellation charges at his absolute discretion. In fact, we will do our best in order to avoid or reduce any unnecessary or unwanted charges, especially if the cancellation is done by the Customer for unavoidable or force major reasons. 

Terms and Conditions: 

If you would like to book a transfer with less than 12 hours notice – Please call or WhatsApp our help-line: +33 773438520.

Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control. 

The invoice is your ticket. Please bring a printed or electronic copy with you when you travel. 

The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits. 

Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road. 

We may provide subcontracted vehicles occasionally. 

By supplying your email address you authorise Alpine Shuttle to contact you via email, in return we promisenever to supply your email to any third party. 

We reserve the right to change your vehicle or chauffeur at any time if necessary. 

Every effort will be made by us to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time. 

In the case of missed flights or flight delays causing you to miss your transfer, we will do all possible to meet your new requirements at no extra cost. Where this is not possible, you should fill in a declaration for your travel insurance to cover the cost of your new transfer. The extra charge can and may be waived or reduced at our discrection. 

OurChauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking. 

Our hired vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims, as required by French law. However, whilst maximum care is always taken, customer’s properties are carried entirely at their own risk and we shall not be held responsible/liable for any loss/damage to such property. However, it will be the driver duty to check any remain object as soon as the passengers get off from the vehicle. If any lost property will be found in a later stage, we will ship it to the owner home address at our expenses. 

Personal details of the lead client will be asked at the moment of booking, such as full name of client, passport number, home address and telephone number. We will not storage such informations and we will not share them with anyone, as stated in our Privacy Policy. 

We will keep any lost property at our office, and will endeavour to return any lost goods left in vehicle(s) or subcontracted vehicle(s) to the customer. 

Customers are limited to two items of luggage and a ski or snowboard bag. Ski and snowboard bags should be declared at the time of booking in order to assist Alpine Shuttle with the organization of adequate luggage space. Any luggage in excess of the above must also be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge for excess baggage allowance.

We will endeavour to carry the passengers to their destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. Examples of such circumstances are:-  Exceptional or severe weather conditions.-  Vehicle breakdowns.-  Accidents causing delays to the vehicle. 

Alpine Shuttle accepts no responsibility for mis information given by a client that results in either a flight being missed or a driver failing to be at the arrival airport on time to pick-up up a client.

If Alpine Shuttle fails for any reason within our control to deliver its passengers to their confirmed destination, we will provide suitable transport such as other coaches, trains, private car or taxi. Any reimbursement made by us for the costs of an alternative way of transport, will be no more than the cost of getting to the destination by taxi. 

Our chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s). 

Our chauffeurs maintains a strict non-smoking policy in all their vehicles. 

The client’s statutory rights are under French laws. The Tribunal Du Commerce De Chambery shall have sole jurisdiction over any dispute.