Booking Terms
Terms & Conditions
For the purpose of this document the names ‘Snowcompare.com’ and ‘Snowcompare’ as well as the terms ‘we’ and ‘us’ refer to SNOWCOMPARE LIMITED; registered limited company 10304661 in England & Wales.
The term ‘You’ and “Your” refers to the person who has booked and paid for a service at Snowcompare.com, and with whom we have confirmed that Booking.
The term ‘Supplier’, means the service provider that provides you with Travel Services and on behalf of whom Snowcompare processes your booking.
The term ‘Booking’, ‘means the offer by You to buy the Travel Services that is detailed in a Quotation.. A Booking does not not create an obligation on us to provide the Travel Services quoted.
The term “Force Majeure Event” means an event which is beyond our control and/or the control of the 3rd party company. It includes (amongst other things) things such as war, civil unrest, terrorism, acts of god, extreme weather conditions, and unplanned closures of borders and travel routes.
The term “Quotation” means an invitation to you from the Supplier to provide the Travel Services to you based on the travel data into the Snowcompare website. Acceptance by you of a Quotation does not create an obligation on us to provide the Travel Services quoted.
The term “Travel Services” means the travel services which you agree to buy from your Supplier and which are arranged by Snowcompare.
These terms & conditions apply to all services booked at Snowcompare.com, including on mobile devices, by email, or by telephone.
By using the Snowcompare.com website to browse, advertise or book any service You are confirming that You have read, understood, and agree to these terms & conditions, as well as our website terms & conditions, and our privacy policy.
Snowcompare reserve the right to update these terms & conditions periodically and without notice.
Scope of Service
Snowcompare.com provide an online platform through which You can search, compare and book specific travel services from 3rd party companies.
Payments are processed through by Snowcompare.com but Snowcompare is not the service operator and does not enter into a contract with You to provide the Booking.
From the point at which a Booking is made, Snowcompare acts solely as an intermediary by transmitting details of the Booking to the Supplier, and by sending You a confirmation email detailing the Booking.
You are solely responsible for checking all information in a Booking is correct, including contact email and mobile phone number. Any inaccuracies in contact information, dates, times or locations could lead to additional fees if, as a result of correcting these inaccuracies, the Quotation is different.
The confirmation email sent to You and the Supplier signals the fulfilment of the contract between You and Snowcompare. It also signals the beginning of the new direct contractual relationship between You and your Supplier.
From that point forward all communication will be directly between You and your Supplier. All matters relating to the Travel Services will be governed by your Supplier’s own terms & conditions, as agreed to by You at the time the Booking is made. This includes all cancellation, delay, or no-show policies relating to those terms & conditions.
Supplier Terms & Conditions
By placing a Booking on Snowcompare.com You agree to be bound not only by these terms & conditions of Snowcompare, but also those your Supplier.
These Supplier terms & conditions are viewable by You at the time of booking. You are deemed to have fully read, understood & accepted both these Snowcompare terms and conditions and the Supplier’s terms and conditions by checking the appropriate boxes and completing Your Booking.
If You wish to review the terms and conditions at any point after completing Your Booking You can use these links to view these Snowcompare booking T&Cs, and the Supplier T&Cs (on their individual profile page).
Booking Process
When You make a Booking, we provide the chosen Supplier with 24 hours to confirm their acceptance of it.
If the chosen Supplier cannot accept the booking then You will be notified and given the details of any alternative options available. This will include the details of any changes in the price and/or service type.
You have the right to accept or refuse this alternative travel option as you wish.
Although You will have entered your payment details when making a Booking, no withdrawal of monies is made until either the chosen Supplier has confirmed, or the customer has accepted an alternative proposed option.
If the chosen Supplier is able to confirm your Booking, Snowcompare will send you a booking confirmation email. It is only at this point that a contract will be entered into between You and your Supplier.
Payment & Deposits
Snowcompare.com processes the total payment related to the agreed Travel Services. This payment is transferred to the Supplier following successful completion of the Travel Services.
All deposits paid to Snowcompare to secure Travel Services are non-refundable no matter the situation.
Snowcompare will schedule an invoice for the balance to be sent 6 weeks before the date of travel.
Payment of this balance invoice must be made online either 14 days after it is sent, or 30 days before the first date of travel, whichever comes first. Failure to pay the balance for Travel Services by the required date will result in termination of the contract to provide the Travel Services and the forfeiture of any deposit payment.
Any subsequent modifications of your Travel Services, no matter the situation, will be handled directly between You and your Supplier, and will be subject to that Supplier’s terms & conditions.
All amendments in travel details, flight changes, driver waiting time etc. will be at the discretion of your Supplier and any additional charges stipulated in their terms & conditions will be payable by You directly to that Supplier.
Cancellations & Refunds
You must make any requests for refunds for any reason directly against your Supplier and not Snowcompare. Snowcompare cannot be held responsible for any failure to provide, or inadequacies in, your Travel Services, and any matters of this nature will be handled by you Supplier in accordance with their terms & conditions.
Your Supplier’s policies relating to cancellations & refunds apply to your Travel Services –
At the discretion of the management team, Snowcompare may agree to act as a mediator between You and your Supplier. Your Supplier will still make the final decision regarding the refund, and this will be in accordance with their individual terms & conditions.
All refunds processed either by Snowcompare, in accordance with your supplier’s terms and conditions, will be subject to an administration charge of 5% of the total price paid for the Travel Services. This is in addition to any cancellation charges due to the Supplier in accordance with their terms & conditions.
Suppliers’ Responsibilities
When advertising their service on Snowcompare.com 3rd party companies agree to the terms & conditions laid out here.
Suppliers remain responsible at all times for the accuracy, completeness and correctness of the information relating to their company and services. This includes all photographs, rates, prices, descriptive information, and availability / non- availability.
Suppliers assume sole responsibility for ensuring all appropriate and required licenses and insurances are correct and fit-for-task, complying at all times to the local statutory minimum requirements at the very least.
Suppliers agree that any words or images uploaded to the Snowcompare.com website will be accurate and a fair representation of their service. The accuracy and validity of any supplier information is assumed by the company adding the information.
When a Booking is confirmed through Snowcompare.com You will have your information forwarded to the relevant Supplier.
Any disputes between You and your Supplier will be solely between you both.
If there is a case for any refund on transfer journeys this will be designated by your Supplier’s own Terms & Conditions and agreed upon between You and your Supplier.
Suppliers may either enter their prices in £ or € and You can choose to pay in either £ or €. Snowcompare manages the currency exchange rate on our platforms.
Coronavirus / Covid-19
All precautions and preventative measures against the spread of coronavirus are assumed by your Supplier. Snowcompare asks all Suppliers to adhere to hygiene requirements as stated by the relevant local authorities, but cannot be held responsible for any Supplier’s failure to do this.
You are expected to adhere to all relevant rules relating to coronavirus; Both of the country they are travelling in, and also those of our Supplier. This applies to the wearing of masks during the journey and anything else You are reasonably asked to do to limit the risk of passing on coronavirus. Failure to comply with any rules stated either before or during the journey will result in immediate cancellation of all transfers with no refund.
Unless otherwise stated, all requests for cancellation of services will still be treated according to the Supplier’s own terms & conditions. This includes the request and acceptance / non-acceptance for refunds and travel vouchers.
You are expected to take all reasonable precautions to protect yourself from financial loss due to the inability to travel. This includes taking out relevant travel insurance policies at the time of booking
Privacy & Data Protection
Snowcompare takes the security of personal data very seriously. All information relating to data protection can be read in our privacy policy.
When making a Booking or contacting Snowcompare, You will be automatically added to our internal mailing list. Opting out of any future communication is easy – details are included at the bottom of all marketing emails, and any opt-out is final.
By making a Booking with Snowcompare You consent to the sharing of their relevant data to the relevant Supplier. This information is limited to; name, email address, phone number and travel details.
Our merchant banking partner processes payment details and encrypts them. No financial information is ever viewable by Snowcompare their employees, or 3rd party suppliers.
Liability
Snowcompare is a price comparison and booking website, not a tour operator. Once a Booking is made and confirmed then the contract with Snowcompare is deemed to be completed. The terms & conditions of the respective supplier apply to the customer from here on out. This includes (but is not limited to) all cancellations, travel amendments and flight delays.
Any questions or disputes regarding either a change of service or a breach of contract will be between You and the Supplier, not Snowcompare.
To the extent permitted by law, Snowcompare accepts no responsibility for any damage, injury or loss sustained on, during, or surrounding any service booked through our platform. All liabilities are assumed by the Supplier in these instances.
All staff from both Snowcompare and the Suppliers have the right to work in a safe and abuse free environment. If You who verbally or physically abuse any staff related to Snowcompare in any way and at any time, then at our absolute discretion, You may have your Travel Services cancelled and You may lose any payment made through our platform.
Snowcompare is not liable for the accuracy, quality, or completeness of information provided by 3rd party companies. Nor are we liable for the credibility or reliability of customer-created information and reviews.
Although supplier information is checked before it is published on the Snowcompare website, it should not be regarded as an endorsement or recommendation of that 3rd party company. Any advice or information provided by Snowcompare staff is done so based on information provided to us by the Supplier.
Any user-generated content or reports on our website do not reflect the opinion of Snowcompare or any of our staff. We reserve the right to adjust, refuse or remove any customer reviews in our absolute discretion.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed and construed in accordance with English law, and any dispute arising out of these general terms and conditions shall exclusively be submitted to the competent courts in England – regardless of the customer’s country of origin or the supplier’s country of business operations.
