Alpy Transfers

Alpy Transfers is a low cost airport transfer service that provides private transfers from Geneva airport to the Chamonix Valley, Verbier, Morzine, Les Gets, Avoriaz, Tignes, Val Thorens, Megeve and many more ski areas.

Our customers benefit not only from the lowest transfer fares in the industry but also from a service that is reliable, punctual and friendly.

Private transfers to / from Geneva & Lyon airports and can be arranged 24/7 in both summer and winter. We will transport you quickly and safely to your destination. 

As the first transfer service in the Alps, Alpy Transfers has years of industry experience plus the largest fleet of modern vehicles (8, 11, 13, 20 & 49 seat minibuses & coaches) as well as professionally trained drivers.

There are no hidden luggage charges with Alpy Transfers - all skis and snowboards travel for free. We are proud to be able to offer some of the lowest transfer rates for professional Geneva airport to ski resort transport.

Alpy Transfers run private transfers to & from the following airports:

Geneva, Lyon

Alpy Transfers run private transfers to & from the following ski resorts:

Avoriaz, Chamonix, Courchevel, La Plagne, Les Arcs, Megeve, Meribel, Morzine, Tignes, Val d'Isere, Val Thorens, Verbier

Search, Compare & Book the cheapest airport to ski resort transfers from Alpy Transfers with Snowcompare.com

1.1  The term ‘Client’ refers to any individual making a booking. In cases where there is a group of 2 passengers or more, this individual will automatically be allocated the status of ‘lead passenger’ and will be responsible for all persons travelling under the booking.

1.2  The client accepts these booking conditions on behalf of each member of the booking party. They will be the primary contact for all information and matters concerning the booking including payment.

1.3  Payment can be made in 2 set ways with Alpy Transfers SARL:Online - at the time of making the booking. If you are booking via email, please confirm all details are correct and use the 'Pay Now' link in the booking e-ticket, the booking is not confirmed until you make full payment. 

Phone - with one of the Alpy Transfers representatives. Payment can be made with Visa, Mastercard or Amex (Amex will be charged in CHF) Once paid, the client will be issued a prepaid e-ticket. 

1.4  If no prepayment has been made for the booking, the booking is not confirmed and Alpy Transfers reserves the right to cancel the booking at any point.

1.5  All bookings must be prepaid before travel. Alpy Transfers reserves the right to request pre-payment for all transfers, refusal to do so will result in the cancellation of the un-confirmed booking.

1.6  Alpy Transfers accepts no responsibility or liability for bookings cancelled last minute because of lack of pre-payment.

1.7  If there are any fare changes necessary after the booking has been made, Alpy Transfers will produce written confirmation of these changes by email (if the client has provided an email address), or by telephone.

1.8  If the client does not want to accept the fare change, then Alpy Transfers will cancel the booking and any monies paid by the client to Alpy Transfers for the reservation will be refunded (depending on refund policy period).

1.9  It remains the responsibility of the client to check the booking confirmation E ticket of any errors when making a booking over the phone or via email, Alpy Transfers is not responsible for any errors made via phone or email bookings.

1.10  Any bank or credit card charges incurred by the client when reserving with Alpy Transfers are made at the client's cost. Charges vary from bank to bank and will also vary depending on currency. Alpy Transfers accepts no liability for any charges incurred.

1.11  Receipts will be sent via email upon the client's request. 

1.12  Clients with previously arranged accounts with Alpy Transfers may choose to be invoiced for the services provided. All invoices must be settled according to the terms stated on the invoice. Failure to do so may result in a surcharge.

2.     Bookings and Service Conditions

2.1  The booking confirmation email is the clients e-ticket. This must be presented to the driver for both the outward and return trips in either electronic or paper from. Failure to produce an E ticket on request by a driver or member of staff may result in the client being unable to board the transfer.

2.2  Where clients choose to make a booking over the phone or via email the booking is subject to, and the client accepts, these Terms and Conditions.

2.3  Clients who have purchased a round trip ticket in Geneva Airport through Alpy Transfers partner “Gare Routiere” (the Swiss Bus Station), must call the office at least 72 hours prior to the return transfer. Failure to do so will result in the clients ticket not being valid and no refund will be issued. Returns on the same day, within 24hrs,  should be booked with Alpy Transfers Airport Staff.

2.4  Amendments and modifications to bookings must be made online at https://book.alpybus.com/my/find or in writing via email to [email protected].

Shared Transfer Modification Requests: 0-72 hours before travel:No modifications can be made to a clients booking. Increases in passenger numbers are subject to availability and will require a new separate booking at the current price. No change can be made to the booking -24hrs before travel, including moving a clients transfer time, date, or address for both arrival and departure transfers. Any change of date with this amount of notice will follow our official cancellation policy. 

AlpyPLUS+ ticket holders can make changes at no extra charge up to 48 hours in advance, however, the amendments are made solely at AlpyBus's discretion and are only subject to availability and additional charges where necessary.

Private Transfers Modification Requests: 0-24 hours before travel:No modifications can be made to a clients booking, increases in passenger numbers are subject to availability. No change can be made to the booking on the same day, including moving a client's transfer time or date, drop off location for both arrival and departure transfers. Any change of date with this amount of notice will follow our official cancellation policy. Amendments to Private transfers can be made if we are given more than 24 hours notice in advance of your booking, however the amendments are made solely at Alpy Transfers's discretion and are only subject to availability and additional charges where necessary. Notwithstanding the foregoing, in case of availability, an additional fee of 10% of the service may be charged to same day changes.

All transfer types modification request: More than 72 hours (more than 3 days) – Address and time changes can be made subject to availability and/or additional charges, but cancellations and date changes are still subject to the Alpybus refund policy (see 3.1).

Credits – Alpy Transfers cannot provide a credit for any booking. If clients wish to re-book at a later date, clients must still cancel their booking and re-book. If clients wish to change the date of their transfer Alpy Transfers must receive more than 7 days notice, otherwise the standard cancellation policy applies.

2.5  Modifications made more than 7 days in advance of travel are free of charge (Subject to these changes not affecting the price of the transfer).

2.6  Certain changes to the booking may result in a change in the cost of the transfer, or the requested transfer no longer being available. In this instance if the client does not accept the new costs, or AlpyBus can no longer assist in the delivery of the transfer, the standard refund policy applies.

2.7  It is the responsibility of the client to provide a mobile contact telephone number at the time of booking, and that this phone is switched on and working at the time of travel and during their stay in resort. Alpy Transfers must be able to contact the client at all times. Alpy Transfers is not responsible for any issues that occur in the delivery of the transfer service as a result of the client failing to do so.

2.8  It is the responsibility of the client that all the information on their AlpyBus booking confirmation is correct. Alpy Transfers accepts no responsibility for incorrect information given by a client that results in either a flight or transfer being missed. This applies to phone bookings, email booking and online bookings.

2.9  It is the client's full responsibility to accurately state their flight arrival and departure times so that correct collection times can be given. (The Alpy Transfers online booking system and operators schedule collection times in accordance to flight times not flight numbers.)

2.10  It is the responsibility of the client to supply a valid address (street name, and road number required) within the borders of the resort they have selected. Addresses outside the borders of the resort selected will not be serviced. Please be advised that the Alpy Transfers online booking system may automatically confirm the booking, as it does not detect incorrect address detail, in this instance the booking can be cancelled at any point if the address is not within the resort, alternatively the booking will be subject to an extra charge.

2.11 When a client does not supply a full address or an incorrect address, the driver will attempt to locate the accommodation for a period not exceeding 5 minutes for shared transfers and 20 minutes for private transfers, after this time the client’s will be dropped off at the resort's tourist office (whether it is open or closed) Or if the transfer is a departure from resort the transfer will be forced to leave the resort without the client.

2.12  If no accommodation details are received or invalid accommodation details are received for the departure transfer Alpy Transfers is unable to make contact with the client Alpy Transfers will cancel the booking, with no refund to be issued.

2.13  The Alpy Transfers price match guarantee only applies to shared transfers to the following resorts: Chamonix, Morzine, Val Thorens, Tignes, Megeve and Verbier. Price matches are only available during operating seasons (December to April, June to September) Price matches cannot be offered for transfers outside of these months (in the interseason).

2.14  To honour the price match, a copy of the final quote from a valid, licensed transporter, offering the equivalent door to door service is required and must be sent to [email protected]. 

2.15  Price match requests must be received in advance of the client making the booking. Any price match requests for new bookings must be made at least 72 hours before the date of travel. No price matches can be made for transfers happening within the 72 hour period. No price matches can be made on existing bookings.

2.16  All standard quotes given by Alpy Transfers are only valid for 7 days, after this time a new quote will need to be acquired. All quotes are subject to change and final refusal by the AlpyBus management team.

3.     Refunds

3.1  All refund requests or cancellations need to be stated in writing and sent via email to [email protected]. The Alpy Transfers refund policy is as follows:

PRIVATE TRANSFERS:

Notice Period 0 to 2 days - 0% refund given.

Notice Period 3 to 7 days - 50% refund given.

Notice Period over 8 days - 100% refund given.

The refund % is calculated on the original ticket price. 

Once you have booked your transfer any extra fees such as additional bags, ski bags, baby seats are non-refundable for standard tickets. 

Extra stops for private transfers are not refundable.

3.2  All refunds will be issued up to 8 weeks from the date the refund was approved. Refunds will be sent back via the original payment method used.  If you paid via Bank Transfer please supply your full bank details to process the refund (IBAN, SWIFT and address).

3.3 In the event of a health crisis (similar to Covid-19 crisis of 2020) IF confinement measures are put in place to the final destination you are travelling to with Alpy Transfers, the following conditions will apply:

PRIVATE TRANSFERS:

Notice Period 0-2 days: 0% refund given. Change the date of your transfer free of charge.

Notice Period 3-7 days:  Credit Voucher issued for use up to 24 months.

Notice Period more than 7 days:  100% refund.

Depending on your origin, if Quarantine regulations are imposed for your destination, we apply our terms stated above (3 Refunds).

We really want to thank you for your patience.  We know that the uncertainty created by the Coronavirus is taking a toll in everyone’s lives. And we are also aware that having to deal with travel changes is an added concern to our customers.

4.     Luggage

4.1  All luggage must be clearly labelled with the client name and destination address. Alpy Transfers does not take responsibility for customers taking incorrect luggage from the vehicle. All luggage must always be accompanied by a passenger Alpy Transfers is unable to transfer luggage without the owner present.

4.2  Alpy Transfers will take all reasonable care in loading and carriage of luggage; however we accept no responsibility for luggage / items lost or damaged in transit. Clients are advised to check the terms of their travel insurance policy.

4.3  Clients are limited to two items of luggage per person (1 checked bag of 25 kgs max and 1 piece of hand luggage) and a ski or snowboard bag which must be indicated on the booking. Any excess luggage must also be declared at the time of booking.

4.4  In the event of a client having excess luggage, Alpy Transfers reserves the right to charge an excess baggage allowance, or refuse to transport the items or the clients. The fees for excess luggage are 20 Euro per item. Bikes incur a 5 euro surcharge per bike and must be stated on the booking form.

4.5  Alpy Transfers is able to offer free transport of wheelchairs provided they are folding, manual wheelchairs and that a note of this is made within the booking. Please note we are unable to assist in the movement of clients to and from the vehicle.  If the Client requires assistance to access and depart the vehicle this must be provided by the Client.  If no assistance is provided, Alpy Transfers reserved the right to refuse the transport.

4.6  If the luggage is forgotten and left in the Vehicle, the Client must inform Alpy Transfers thereof by email at the following address: [email protected]. The Client shall arrange for courier pick-up of the said luggage or items at his/her own responsibility and expense. If an item forgotten during a transfer is not claimed within four (4) weeks from said Transfer, Alpy Transfers will be entitled to relinquish or destroy it.

5.     Passengers

5.1  Both local and national laws regarding the use of child seats for infants and children vary from country to country. Alpy Transfers will follow local legislation. The EU directive 2003/20/EC indicates that children must use an appropriate child seat until they reach 12 years of age or until they reach a height of 135 cm. It is illegal for babies and children to travel in the lap of an adult. Alpy Transfers can provide appropriate child seats free of charge, as long as they are specified at the time of booking.

Please note that all of our child seats are reversible, and we strongly recommend parents travelling with infants under a year to bring their own. Alpy Transfers will provide baby seats based on the request on the reservation, and standard issue baby seats will be provided. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment.

5.2  Failure to request an appropriate child seat at the time of booking will mean that we are unable to provide the transfer as booked. In this circumstance, we will not be able to provide any refund for any of the persons in the booking, or offer an alternative transfer.

5.3  Babies and Children pay a full seat price. The seat will be allocated to the client on the basis of what they selected on the online booking form. In the case that there is any dispute over the suitability of the seat, Alpy Transfers will not be held accountable for difference of opinion. To save this occurrence, parents are recommended to bring their own child seats if there is any confusion.

5.4  Parents are responsible for the correct fitting of child restraint seats in the vehicles.

5.5  Alpy Transfers reserves the right (and delegates all employees the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).

5.6  Parents, or minders (or friends over 18 years) of children and adolescents under the age of 18 years, are responsible for the conduct of these minors while in the Alpy Transfers vehicles, and will be held responsible for any damage caused by the aforementioned minors.

5.7  Children under 16 years of age cannot travel alone. They must be accompanied by an adult aged 18 or over.

6.     Conditions of Travel

6.1  Clients who soil the interior of a van due to excess alcohol consumption, drugs or food and drink are liable to an on the spot fine of 150€. This fine is payable immediately to the Alpy Transfers driver. If the client refuses to pay, or has no money with which to pay, then the driver will action a police report.

6.2  Any damage caused to an Alpy Transfers vehicle by a client must be paid for immediately. If payment cannot, or will not, be made then Alpy Transfers will be forced to take legal action against the customer(s) in question.

6.3  Smoking, eating, drinking and consumption of alcohol is forbidden in all Alpy Transfers vehicles. Clients must remove all personal rubbish when they leave the vehicles, clients who do not will be subject to the fine outlined in clause 6.1.

6.4  Passenger Conduct. Clients must not act in an abusive or threatening manner to any staff member or other passengers, including airport staff, drivers, office staff or any member of the Alpy Transfers business. Clients behaving in a threatening, angry or abusive manner will have their ticket cancelled on the spot and Alpy Transfers will have no refund for the original booked ticket and will not be liable for any further costs incurred by the client as a result of a cancelled ticket.

6.5  Alpy Transfers does not allow pets to travel due to consideration to other passengers on-board and for the protection of the vehicles. It is possible to travel with pets in a private transfer and only if the pet is in its own spill proof carrier. Exceptions will be made for service dogs where the customer will need the relevant supporting documents and will need to notify Alpy Transfers in advance of travel.

6.6  Clients must wear their seat belts at all times.

6.7  In cases of force majeure, Alpy Transfers may be forced to explore other transport options for customers. This will only arise when there is a substantial risk to the customer and driver involved in attempting the journey, and this decision will rest solely with the management of AlpyBus. Payment for any extra transport taken will be made by the customer, however Alpy Transfers will provide documentation to aid the customer in claiming back any payments from their holiday insurance provider.

6.8  In the event that the Alpy Transfers driver is unable to reach a customers requested drop off point or pick up point in the instance of bad weather, road conditions, or the transfer vehicle being too large to access certain properties, the customer must attempt to make their own way to a suitable, safe pickup location or may be required to make the rest of the journey on foot or via other transport means. Alpy Transfers are not liable for any additional costs incurred in this instance. Alpy Transfers recommend clients check their accommodation and resort information before travel and be aware of any potential access issues.

6.9  Customers arriving/departing on the French side of Geneva airport must make their own way to/from the Swiss side of the airport. Customers arriving/departing on Terminal 2 of Geneva airport must make their own way to/from the arrivals hall in the main terminal.

6.10  Alpy Transfers reserves the right to modify the type of vehicle used for all transfers, vehicles may vary in order to accommodate any number of passengers from 2 to 50 this may include coaches and larger mini buses, as well as smaller vehicles.

6.11  Alpy Transfers may on occasion require passengers to change vehicle during the course of the booked transfer. This is considered normal practice on all shared transfers.

6.12 Shared Transfer bookings must comply with a strict 1 drop off and 1 pick up policy per booking. Two pick up addresses or more must be on separate reservations. 

7.     Conditions of Service

7.1  Alpy Transfers schedules transfers to arrive at the airport not less than 1.5 hours before the flight departure time under normal conditions. If clients wish to arrive at the airport with more time, AlpyTransfers must be notified at least 3 days before travel.

7.2  A client requesting to leave resort later than the recommended time does so entirely at their own risk and Alpy Transfers will not be held accountable for a missed flight or additional costs as a result of this decision.

7.3  Alpy Transfers reserves the right to select both arrival and departure times on its shared transfer service. On arrival the departure time is set approximately an hour after the flight arrival time given by the client (except for instances of a timetables services).  Any changes in this time over 2 hours will result in a 50% refund for the client and changes over 3 hours will result in a full refund for the client. (This does not apply to clients who missed their transfer due to a flight delay, cancellation or errors made within their booking or the Inter Seasonal months when transfers are running on a limited service).

On departure from resort Alpy Transfers aim to get clients to the airport between 1.5 to 4 hours before their flight departs. Alpy Transfers will attempt to keep the client informed of all changes, however these changes may be last minute in the case of unplanned events like inclement weather, police controls, traffic, etc.  If the transfer time is unsuitable to the client Alpy Transfers offers no compensation for additional costs incurred for alternative travel.

7.4  When travelling on a timetabled service any changes to the original estimated transfer time of over 2 hours will result in a 50% refund for the client. Any changes over 3 hours will result in a full refund. This does not apply to clients who missed their transfer due to a flight delay, cancellation or errors made within their booking. This does not apply in Inter Season months.

7.5  Alpy Transfers will not incur any liability whatsoever in the event of any delay due to causes beyond its control (force majeure). The following clause outlines examples of these causes but are not limited to: -Accidents on route causing delays to the vehicle.  -Exceptional or severe weather conditions. -Compliance with requests of the police.  -Deaths and accidents on the road.  - Vandalism and terrorism. -Traffic delays, road closures and diversions.  -Industrial action by third parties. -Issues and delays caused by other customers. -The vehicle being held or delayed by a police officer or government official.   - Other circumstances affecting passenger safety - Road closures due to local fiestas or other events. - Properties that are not accessible by the type of vehicle booked.  - Acts of God, flood, earthquake, avalanche or any other natural disaster. - Epidemic or pandemic. - War, threat of war or similar. - Fire or explosion.  - Terrorist attack or riots.

7.6  Cancelled Flights: In the event of a flight being cancelled or severely delayed, the client is deemed to have missed their booked transfer. If an alternative flight is arranged, then the client would need to make a new booking for a transfer at full cost, subject to availability of said transfer. With no refund for the original booked ticket

7.7  In the instance where no new transport can be provided by Alpy Transfers, the client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. But no refund will be issued for the original ticket and Alpy Transfers are not liable for any additional costs incurred.

7.8  Delayed Flights or luggage: Alpy Transfers is not responsible for any flight delays.  In the event of a flight delay clients must go to the Alpy Transfers transfer desk as normal. Client’s will be deemed to have missed their booked transfer, however on arrival at the airport the airport team will re-allocate the client to the next transfer with available seats. This may result in a wait on arrival, or a transfer the following day, the sharing of a vehicle with other passengers in the instance that a private transfer was booked or it could mean there is no longer a transfer available for the client. Should the client not wish to wait for the next available seats, they will be free to arrange alternative transport but no refund for the original booking or compensation for additional costs incurred will be payable by Alpy Transfers.

AlpyPLUS+ Ticket holders receive priority over standard ticket holders on the next available seats.

7.9  Should a client with a shared transfer ticket wish to reserve a seat on an existing, later transfer with availability due to a flight delay, before they arrive in the airport, they will be required to pay a rebooking fee of 10€ per seat. This will be considered a new reservation and any subsequent change will follow the same protocol. The standard rebooking fare for French resorts is 10€ per person and the fare for Verbier is 20chf per person. In the case where a new transfer vehicle may be required or for transfers after 21:00, clients may be required to pay for a new ticket at full price. The rebooking fee is only valid for transfers happening the same day, within 24hrs.  For transfers requiring a change in date, clients will be required to purchase a new ticket at the full price.

AlpyPLUS+ Ticket holders can move to a later transfer at no extra charge, pending seat availability.

7.10  Flight delays on Private Transfers: The company driver will wait for flight delays landing up to 1 hour after the original scheduled flight arrival time. After 1 hour clients could be subject to a wait on arrival or different type of service being provided, extra fees will be applied

7.11  In some instances the next available transfer may be the following day. In this instance Alpy Transfers offers no compensation or liability for additional costs incurred.

7.12  Alpy Transfers offer no guarantee that they can still supply the transfer requested whether informed in advance of a flight or luggage delay or not.

7.13  Flights landing early: Alpy Transfers will endeavor to get the client to resort as soon as possible however if the clients flight lands early the wait time is still only calculated based on the original transfer time.

7.14  It is the responsibility of the airline and not Alpy Transfers to deliver any lost luggage to the customer. If the transfer is missed due to Airline luggage delay, no refund will be provided, and the standard terms of a delay (term 7.8) will be valid. Any claims will need to be taken up with the airline.

7.15  Transfer Time Changes and Delays – In the instance that a client's transfer time is altered either to or from resort or the vehicle is delayed, if the client does not wish to wait for the vehicle they will be free to arrange alternative transport but no refund for the original booking or compensation will be payable by Alpy Transfers if the delay is within the normal wait times indicated in clause 7.3.

7.16  In the case that a customer is unable to take their transfer as a result of delayed, cancelled or missed flights and the customer incurs additional costs arranging alternative travel arrangements because of this, Alpy Transfers will provide on request a written statement as to the reason these additional costs were incurred, but will not be liable for any of these additional costs nor will AlpyBus provide any refund for the originally booked service.

7.17  Alpy Transfers will not be responsible for arranging alternate travel for clients who miss their transfers on either arrival or departure transfers. Nor will Alpy Transfers be liable for a refund of the original ticket or any new costs incurred.

7.18  Departure Transfers: In the situation that the client is not at the specified meeting point at the arranged time, the driver will wait for a MAXIMUM of 5 minutes with the shared transfer service and 15 minutes for the private transfer service. After this time the customer will be deemed a ‘no show’ and Alpy Transfers will give no refund for the transfer and will not be liable for any later problems or costs that arise due to clients missing their transfer.

7.19  Diverted flights: If a client's flight is diverted to another airport, it will be their responsibility to make their way to Geneva Airport. Alpy Transfers will not be liable to arrange or provide clients with transport to Geneva airport and the standard flight delay policy will apply in the case of missed transfers (please refer to clause 7.8)

7.20  Out of season transfers: Alpy Transfers allows clients to book transfers during 'Interseason'. During this season the wait times and pick up times on shared transfers can exceed the time change amount of 2 hours. Alpy Transfers will also use its partner services to outsource clients bookings if necessary. Due to limited Interseason services we do not apply discounts for delayed wait or arrival times.

8.     Resort Specific Terms 

8.1  The official drop off and pick up point for shared transfers:

Morzine Resorts 

Avoriaz: Prodains Cable Car : 46.1934070 6.7704080

Tanninges: Tourist Office : 46.107481, 6.592102

St Jean D’Aulps: Tourist Office : 46.233147, 6.656377

Verbier: Parking Brunet: 46.1014400 7.2291600

Three Valleys Pick Up/Drop Off points

Val Thorens, Place du Slalom: 45.2960230, 6.5851960

Val Thorens, Gare Routiere: 45.2977550, 6.5800050

Val Thorens, UCPA: 45.2996390, 6.5694050

Les Menuires, Les Bruyeres (next to Hotel Les Bruyeres): 45.3138700, 6.5408620

Les Menuires, Gare Routiere: 45.3254600, 6.5381970

St Martin de Belleville, Gare Routiere: 45.3797300, 6.5046000

Moutiers, Gare Routiere: 45.4875920, 6.5262580

Tignes Pick Up/Drop Off points

Tignes Val Claret Parking Golf: 45.4572960, 6.9018600

Tignes La Motte, Intersport: 45.4583279, 6.8983178

Tignes Le Lac, Gare Routiere: 45.4698220, 6.9078090

Tignes Le Lavachet: 45.4712880, 6.9143010

Tignes 1800: 45.4956390, 6.9272820

Les Brevieres: 45.5105370, 6.9192270

Bourg Saint Maurice, Gare Routiere: 45.6190190, 6.7711340

Megeve / Saint Gervais Area

St Gervais Winter only: Bottom of BETEX Lift Station (Car Park) : 45.890073, 6.707202

St Gervais Summer only: Le Fayet Gare : 45.906865, 6.699182

Sallanches: Carrefour / Petrol area : 45.953379, 6.629389

Combloux: Combloux Tourist Office : 45.894614, 6.644641

Megeve Demi Quartier: Casino Supermarket : 45.871101, 6.630814

Chamonix Valley Resorts

Vallorcine - In case of road or Col closure Alpy Transfers will drop off / Collect at Argentiere Train Station. 

8.2  AVORIAZ: The official drop off and pick up point for Avoriaz is the Prodains Cable car. Clients may request collection from the Welcome Centre if arranged and agreed in advance. In the event that Alpy Transfers cannot collect from the Welcome Centre, passengers will be required to make their own way down from Avoriaz.  Customers staying in Avoriaz take full responsibility of ensuring the cable car is operating within the time in which they are travelling as Alpy Transfers cannot always guarantee a collection time to coincide with the first or last lift as all time on clients tickets can vary up to 2 hours. Any associated costs with reaching the pick up point outside of these times is taken by the client.  In the instance that the road to Avoriaz is considered unsafe or overly congested Alpy Transfers reserves the right to drop all the clients including private transfers, at the Prodains Lifts.

8.3  Clients must ensure they arrive at the pick up point 5 minutes prior to their pick up time. Clients must ensure they know the location of their pick up point prior to taking their transfer. Alpy Transfers will not be liable should clients miss their transfer because they could not find the pick up point.

8.4  Alpy Transfers is not obligated to wait for any clients who are late for their transfer, nor will the client be entitled to a refund for their booking should they miss their transfer. Alpy Transfers will not be liable for any additional cost incurred by the client because they miss their transfer.

8.5  Alpy Transfers will endeavour to run the service to a strict timetable, on occasion there can be delays in the service caused by traffic and other external factors, in this case any delay within 1 hour is considered normal on the shared shuttle service.

8.6  In the instance where a resort has pedestrianised areas or restricted parking areas, a new collection point will be arranged. Alpy Transfers will not cover any additional cost incurred the customer may incur to reach these points.  

9.     General Terms

9.1 The client is strongly recommended to have holiday/travel insurance. In the case that previously mentioned reasons for transfer delays occur - causing missed flights and other such costly events - Alpy Transfers will not be held liable for the cost of any of this. Alpy Transfers will, however, provide documentation to the customer that can be used as proof to their insurance provider in order to recoup any money lost.

9.2  In events beyond Alpy Transfers’ control, due to unforeseen eventualities that would compromise Alpy Transfers’ effectiveness and ability to provide the transfer, Alpy Transfers reserves the right to combine private and shared transfers, outsource or subcontract transfers or cancel any transfers at short notice.

9.3  Alpy Transfers reserves the right to outsource/sub-contract bookings to other licensed transport companies, Alpy Transfers does so with suppliers of transfer services using reasonable skill and care. Alpy Transfers has no liability to the client for the actual provision of the transfer services. Alpy Transfers is not responsible for any changes in fare with the new provider, when travelling with a Partner Company passengers may be subject to changes in terms, and other operating conditions.

9.4  In the instance of a client having connections to make (such as bus, train or other transportation) Alpy Transfers bus will not be held liable for any costs incurred for any missed or lost connections resulting from a transfer delay or time change.

9.5  Timetables are indicative, and should not be used to calculate arrival times in resort or departure times from resort.

9.6  Nothing can affect the consumers' statutory rights. Alpy Transfers SARL terms and conditions are governed by Swiss Law. By accepting these terms and conditions, you are accepting the terms specific to the transfer type you are booking, which are detailed in the description of the transfer service, shown at the quote stage of the booking process.

9.7 Any issues relating to the service provided by Alpy Transfers should be put in writing and emailed to [email protected]. All feedback must be received in writing and no verbal statements can be accepted. Alpy Transfers will endeavour to reply to all emails within seven days of their receipt.

10  BEFORE TRAVEL - it is your responsibility to ensure you are fit for travel. Before making any travel plans, please check entry and stay requirements determined by the relevant national authorities in your transit and destination countries. 

As the well-being and safety of our passengers and drivers is our highest priority, we have taken several measures to help you safely travel by vehicle. Masks are required by law on all transport vehicles. Please bring your own mask and wear it before, during and after getting on the vehicle.

We sincerely thank you for your understanding.